Poor quality and customer service

I was really looking forward to using this Treadmill but I was very disappointed in what I recieved.

This Proform treadmill is really cheaply made and it shows. Very flimsy plastic and noisy motors. The Treads also keep slipping left and right. It isnt worth half of the price they are asking. And good luck trying to return it if it is defective.



The Electronic Console cracked only after 2 weeks of use. Then I started hearing a noise in the motor that got louder as you go faster. I decided to try to have it replaced. They refused to replace it even if it was only 2 weeks old. They sent me parts instead and told me to fix it myself. Eventually after 4 months of calling them every week to repair it they sent me an empty box and an RMA to send it back to them. That was over a month ago and they refuse to give me a refund. So now they have the treadmill and my money. They do not respond to emails and rarely does anyone answer their phones. Buy a proper treadmill from a reputable company. If you do your research they have a very poor customer service track record. DO YOUR RESEARCH don't just take my word for it. I just don't want anyone else going through what I am experiencing.More detail ...

Treadmill safety key

Safety key was fine...except I purchased treadmill without book and it was not the size I was looking for. I took a chance at the size so my own fault.More detail ...

Good for the money!

I would have to say I researched buying a treadmill for some time and came upon this one for many reasons. 1. it was in my price range. I also saved $87 dollars on the shipping. As for shipment it came fast and was in mint condition. Setup was easy. This machine is a sturdy piece of equipment. Doesn't feel cheap. I will say I wish it would fold up more vertical but with all the features it is more than satisfactory. If your looking for something durable and effective for your exercise needs this will surely be the purchase.More detail ...

LOVE IT

I absolutely love this machine! It arrived in one piece and assembly was relatively easy! My best friend also ordered this machine and it did arrive damaged but was replaced quickly. I however had no problems and took off running.

The features are great and you feel like you are at the gym without paying for gym memberships and you can watch what you want on TV in the comfort of your home. I did a lot of research as to what model to buy and I highly recommend this product.More detail ...